Roamix Omni Balance: Expiry, Bonuses and Refunds
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Your Roamix Omni balance is what your data is paid from. Here's how to add to it, what can boost it, and the rules for refunds.
It Never Expires
Your balance stays until you use it, whether that's next week or next year. There are no monthly fees and nothing is charged just for having Omni installed.
Ways to Add to Your Balance
| Way | How |
|---|---|
| Card, Apple Pay or Google Pay | Tap Add to balance on your Omni page ($10 minimum) |
| In the same checkout as eSIM plans | Add Omni balance in your cart alongside your plans |
| Auto top-up | Reloads automatically. See Auto top-up |
| Wallet credit | On your Wallet page, tap Move to Roamix Omni |
Moving wallet credit
Wallet credit can't pay for Omni at checkout, but you can move it across: go to Profile, then Wallet, tap Move to Roamix Omni, choose an amount and confirm. It's added to your Omni balance straight away. See Roamix Wallet.
Omni Bonus
Roamix Rewards members get extra Omni balance on every top-up paid by card, Apple Pay or Google Pay:
| Tier | Omni bonus |
|---|---|
| Roamer | None |
| Silver | 3% |
| Gold | 6% |
| Platinum | 10% |
| Elite | 15% |
The bonus is based on your tier before the purchase and appears in your top-up history next to the top-up. It isn't added to wallet credit you move across, or to a top-up where a promo code or referral bonus is used instead. A code used on a plan in the same order doesn't affect it. See Roamix Rewards tiers.
Referral Bonus
If a friend invites you and your first Roamix purchase is an Omni top-up of $10 or more, you get $3 of bonus Omni balance, and your friend gets $3 of wallet credit. See Refer a friend.
Promo Codes
A promo code works on your first Omni purchase. If you started with a free trial, your first top-up after it counts as your first purchase. Some codes also work on later top-ups. If a code can't be used on a top-up, you'll see that when you apply it. A percentage code adds extra balance: a 10% code on a $25 top-up costs $25 and adds $27.50. A fixed-amount code takes money off: a $5 code on a $25 top-up costs $20 and adds $25. You get the code's value or your Omni bonus, whichever is worth more, never both. If your Omni bonus is worth more, the code isn't used.
Refunds
- Omni balance can be refunded within 14 days of purchase, as long as the Omni eSIM hasn't been installed.
- Once the eSIM is installed, Omni balance can't be refunded. It never expires, so it's still yours to use.
- Free trial credit, Omni bonuses, referral bonuses and wallet credit moved to Omni can't be refunded to a card.
To ask for a refund, contact support@roamix.app. See the full refund policy.
Deleting Your Account
If you delete your Roamix account, any remaining Omni balance and wallet credit is lost and can't be refunded.
Frequently Asked Questions
Does my Roamix Omni balance expire?
No. Your Omni balance never expires and carries over to every future trip. There are no monthly or daily fees.
Can I pay for Omni with Roamix Wallet credit?
Not at checkout, but you can move wallet credit into your Omni balance. On your Wallet page, tap Move to Roamix Omni and choose an amount.
Can I get a refund on my Omni balance?
Yes, within 14 days of purchase as long as the Omni eSIM hasn't been installed. Once it's installed, Omni balance can't be refunded.
Can I use a promo code on Omni?
Yes, on your first Omni purchase. If you started with a free trial, your first top-up after it counts as your first purchase. Some codes also work on top-ups, and the code will say if it can't be used. A percentage code adds extra balance and a fixed-amount code takes money off. You get that or your Omni bonus, whichever is worth more, never both.
What happens to my Omni balance if I delete my account?
It's lost. Any Omni balance left when you delete your account can't be recovered or refunded.
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