Question 1

How do I contact Roamix support?

Accepted Answer

You can reach our support team by emailing support@roamix.app. For account-related issues and eSIM management, log into your Roamix dashboard where you'll also find self-serve options for most common tasks. Our Help Center covers the most frequently asked questions about installation, activation, troubleshooting, and billing.

Question 2

What are your support hours and response time?

Accepted Answer

Our support team is available 24 hours a day, 7 days a week, 365 days a year — including holidays. We aim to respond to all email inquiries within 2 hours. For urgent issues involving an active eSIM that won't connect or a recent purchase problem, we prioritize your ticket for immediate assistance.

Question 3

Do you have live chat support?

Accepted Answer

Yes, live chat support is available during peak hours directly from the Roamix website. Look for the chat icon in the bottom corner. Outside of live chat hours, messages are captured and responded to by email with the same 2-hour target response time.

Question 4

My eSIM isn't connecting — what should I do right now?

Accepted Answer

First, try toggling airplane mode off and on to force your device to search for a new network. Then verify that Data Roaming is enabled in your phone's cellular settings for the Roamix eSIM line. Check that the correct eSIM is set as your mobile data line. If the issue persists, email support@roamix.app with your order number, device model, and current country, and our team will investigate immediately.

Question 5

Do you offer business or partnership opportunities?

Accepted Answer

Yes. We work with travel agencies, corporate travel programs, airlines, hotels, and technology companies to provide eSIM connectivity solutions for their customers. Whether you're interested in white-labeling, API access, reseller arrangements, or bulk plan pricing, contact support@roamix.app with 'Business Inquiry' in the subject line and a brief description of your use case.

Question 6

How do I request a refund?

Accepted Answer

Refunds are available for unused, unactivated eSIM plans within 14 days of purchase. Email support@roamix.app with your order number and the reason for your refund request. We process eligible refunds within 3–5 business days. Please note that eSIMs that have been installed (QR code scanned) are considered activated regardless of whether data was actually used.

Question 7

How do I report a technical bug or suggest a feature?

Accepted Answer

We actively welcome product feedback. You can email your bug report or feature suggestion to support@roamix.app with as much detail as possible (screenshots, device model, steps to reproduce). All feedback is reviewed by our product team, and many improvements have come directly from traveler suggestions.

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