Roamix Omni Auto Top-Up and Low Balance Alerts
On this page
Last updated
Auto top-up keeps your Roamix Omni balance from running out mid-trip. It's off until you turn it on.
Turning It On
- Open Omni in your dashboard or the app.
- Find Auto top-up and tap it.
- Choose when to reload (for example, when your balance drops below $5) and how much to add (for example, $25).
- Choose the card to charge, then save.
You can also switch it on while buying Omni for the first time. Look for the Auto top-up option at checkout.
Auto top-up needs a saved card. If you don't have one yet, top up with a card first, then Auto top-up becomes available.
Which Card It Uses
- By default, it uses the card from your latest Omni payment.
- You can choose any saved card in your Auto top-up settings.
- To add a new card, make a manual top-up with it. It's then saved and can be chosen.
If a Payment Fails
If the card is declined or needs extra verification, Auto top-up switches off and we email you. We never retry the card over and over. Add to your balance manually, or fix the card and turn Auto top-up back on.
Low Balance Alert
Prefer to top up yourself? Turn on Low balance alert and choose an amount under Notify me below. We'll let you know when your balance drops under it.
Adding to Your Balance Manually
Tap Add to balance on your Omni page, choose an amount of $10 or more, and pay by card, Apple Pay or Google Pay. The new balance is ready right away.
When Your Balance Reaches Zero
Data pauses. You won't be charged beyond what's in your balance, so there are no surprise bills. Add to your balance and you're back online.
Frequently Asked Questions
How does Omni Auto top-up work?
You choose a low-balance point and a reload amount, for example below $5 add $25. When your balance drops that low, we charge your saved card and add the amount to your Omni balance.
Which card does Auto top-up charge?
By default, the card you last used to pay for Omni. You can pick any saved card in your Auto top-up settings. To use a new card, make a manual top-up with it first.
What happens if an Auto top-up payment fails?
Auto top-up switches off and we email you. It never keeps retrying your card. Top up manually or update your card, then turn it back on.
What happens if my balance runs out?
Data pauses. You're never charged more than your balance. Add to your balance and data starts again.
Was this article helpful?