Mercedes-Benz Personal eSIM

Mercedes-Benz Personal eSIM technology brings ultimate connectivity to the luxury driving experience. By integrating a dedicated eSIM into the MBUX system, Mercedes allows for high-speed 5G data to power in-car entertainment, productivity, and a robust Wi-Fi hotspot for all passengers.

Key Takeaways

• Independent 5G connectivity for modern Mercedes-Benz models.
• Dedicated Wi-Fi hotspot for a premium connected experience.
• Managed through the Mercedes me app and the vehicle's MBUX screen.
• Equipment code 897 required — not all MBUX models include Personal eSIM.

Does My Mercedes-Benz Support Personal eSIM?

Yes, if your vehicle is equipped with the latest generation of MBUX and 5G cellular hardware. You can verify this by looking for the "Personal eSIM" option in your Mercedes me app dashboard. If visible, your vehicle is ready to be transformed into a mobile high-speed digital hub.

Mercedes-Benz Models and eSIM Compatibility

How to Activate eSIM in Your Mercedes

Setting up your Mercedes Personal eSIM is a digital process:

1. Open the Mercedes me app on your smartphone.
2. Navigate to the Personal eSIM service section.
3. Select the option to Setup a plan.
4. Scan the Roamix QR code received via email.
5. In the vehicle's MBUX display, follow the prompts to confirm the new profile.
6. Enable the Personal Hotspot in the vehicle settings to share the high-speed data.

Troubleshooting Mercedes eSIM

"Personal eSIM" not visible in Mercedes me app: The vehicle requires equipment code 897 (Personal eSIM). Not all MBUX models are configured with this. Contact your Mercedes dealer to confirm and potentially retrofit the feature via a software update.

QR code scan fails or activation hangs: Ensure your phone has a stable data connection during scanning. The vehicle must also have cellular coverage to download the eSIM profile. Move to an area with signal and retry.

eSIM active but car not showing as connected: In MBUX, go to Settings → Communications → Mobile Network and confirm the Roamix profile is set as the active data connection. Enable Data Roaming if traveling outside the home network region.

Hotspot not broadcasting after eSIM activation: The Personal Hotspot must be enabled separately in MBUX at Settings → Communications → Wi-Fi hotspot. Installing the eSIM profile does not automatically start the hotspot.